A. All items ship in plain white box with “Customer Service” as the return address. There will be absolutely no way to tell what the box contains without opening it.
A. All orders bill as “WIM Scientific Laboratories” on your credit or debit card statement.
A. We use UPS or Fedex for all deliveries involving test kits. Any shipments that do not include test kits will ship via USPS.
A. The kits weigh less than 1/3 of a pound – but the UPS minimum is one pound. You can ship four kits for nearly the same price as one. Larger packages are even more reasonable.
A. Only shipments that do not include test kits will ship to P.O. boxes.
A. Only shipments that do not include test kits will ship to dorm rooms with box numbers.
A. We can ship all of our products to UPS stores or distribution centers. In order to do so, put your normal address in the address space when ordering – in the notes section, please state the address of the UPS store or distribution center you would like it sent to. All UPS locations will ask for an I.D. and some UPS stores charge a $5 fee for pickup.
A. Orders may take as long as 7 business days domestically – however this is very rare. Around 95% arrive within 2-3 business days (Saturday is not a business day.) Holidays and severe weather may cause delays. Same day shipping cut off is at 12PM CST.
A. Yes, you can send a blank money order. See below.
A. Yes. Go through the checkout process on our website until your shipping has calculated and then end the transaction – noting the final amount. Send a blank money order for that amount (including calculated shipping) to WIM Scientific Laboratories; 2800 Broadway St, STE C #418
Pearland, TX 77581. Please include a note stating the address you wish to have the package delivered to and the items you are paying for. If you send the incorrect amount, we will not ship the package and will return the money order to the return address immediately. We cannot be responsible for money orders lost packages either to or from our location (this has not happened to date.) This process takes longer than an online order. Please be patient.
A. In the rare event of damaged or defective material, please send pictures of the damaged items to info[at]wimscilabs.com within two (2) business days of receiving your order. We stand by our products and will send a replacement in most cases.
A. Due to the nature of our products, returns are not accepted.
A. Due to the nature of our products, we do not accept exchanges.
A. Yes! We are currently offering $25 flat rate shipping to Canada, Mexico and non-contiguous United States (Alaska, Hawaii).
We will ship same day on all orders placed before 12:00PM CST Monday-Friday excluding postal holidays. Orders placed after 12:00PM CST on Friday will ship Monday morning.
All reagent bottles are securely shipped inside a plastic case with absorbent particulates included to counteract any potential spillage during shipping. You can dispose of this once you receive your order.